Use the platform's official in-app withdrawal flow, complete KYC fully, request the entire balance rather than partial amounts, and record every step with screenshots. Escalate through the published grievance channel in writing if it stalls. Never pay an advance fee to a third party claiming they can recover your money.
Move first, argue later
When operators wound down real-money services, the practical window to move funds was short. If you are still holding a balance, treat it as time-sensitive.
Editorial explainer, not legal advice. The law here is contested and moving, constitutional challenges are pending before the Supreme Court. For decisions about your own position, consult a qualified Indian lawyer.
The checklist
- Complete KYC fully. PAN and address verification are usually mandatory before any payout. Mismatched names between your bank account and platform profile are a frequent blocker.
- Request the full balance. Partial withdrawals leave a remainder stranded if the window closes.
- Use the official in-app route only. Not a support agent's personal link, not a "priority processing" contact.
- Match the payment method. Withdrawals typically return to the source instrument; mismatches trigger review.
- Screenshot the request, reference number, amount, timestamp, and the confirmation screen.
- Escalate in writing. Use the published grievance channel and keep copies. Verbal assurances are worth nothing later.
Why it might be slow
Payment providers are required to block betting-related transactions, so settlement paths that used to be routine now attract friction. Slow is not the same as lost, but it does mean starting early and documenting.
What not to do
- Do not pay anyone an advance fee to "unlock" or "recover" your balance.
- Do not share OTPs, passwords or screen access with anyone claiming to be support.
- Do not chase losses by moving to an unlicensed replacement service, that is precisely the black-market shift analysts warned the ban would produce.
FREQUENTLY ASKED QUESTIONS
How long should a withdrawal take?
It varies by platform and payment route, and blocking requirements have added friction. Escalate in writing if it stalls beyond the platform's stated timeline.
My name doesn't match my bank account. What now?
That is a common rejection cause. Correct the profile details through official support with documentation before re-requesting.
The app is gone from the store. Is my money lost?
Not necessarily, the web platform and grievance channels may still operate. Gather records and take advice if it remains unresolved.
Sources
Every legal claim on this page traces to the material below. Primary sources are the statute and government notifications themselves.
- The Promotion and Regulation of Online Gaming Act, 2025 (Act No. 32 of 2025) — full text(opens in a new tab) — Ministry of Electronics and Information Technology, Government of IndiaPrimary source
- Promotion and Regulation of Online Gaming Act, 2025 — official announcement(opens in a new tab) — Press Information Bureau, Government of IndiaPrimary source
- Promotion and Regulation of Online Gaming Rules, 2026(opens in a new tab) — Press Information Bureau, Government of IndiaPrimary source
- The Online Gaming Act, 2025 — redrawing India's online gaming landscape(opens in a new tab) — Trilegal
